Last updated: 30 September 2026
You may request a return within 7 calendar days of delivery. Contact us before sending any item. Unauthorised returns may be refused.
Return eligibility
- The item must be unworn, unused, unwashed and unaltered.
- Original tags and packaging must be intact.
- Proof of purchase and the order number are required.
- The item must pass inspection after it reaches us.
Items not eligible for return
Custom-made, altered or personalised items, gift cards, and items marked final sale are not returnable unless they arrive wrong, damaged or defective. Hygiene-sensitive items cannot be returned after their protective seal or packaging has been opened.
Wrong, damaged or defective items
Contact us within 48 hours of delivery with your order number and clear photos or an unedited opening video. If the claim is approved, Ayzal Collection will arrange an appropriate replacement, exchange or refund and cover reasonable return delivery costs.
Change-of-mind returns and exchanges
For an eligible change-of-mind return, the customer pays return delivery costs. Original delivery charges are not refundable. Exchanges depend on stock availability; any price difference and new delivery charge may apply.
How to request a return
- Email support@ayzal.com or WhatsApp +92 323 7998732.
- Provide the order number, item name, reason and supporting images where relevant.
- Wait for approval and the authorised return instructions. Do not send a parcel before approval.
Refund timing
Approved refunds are initiated within 7–10 business days after inspection. Prepaid orders are refunded to the original payment method where supported. Approved COD refunds are sent by an agreed bank or mobile-wallet method. Banks and payment providers may need additional processing time.
