Orders and payment
Do you offer Cash on Delivery?
COD may be available for eligible Pakistan orders. Your order must be confirmed by call or WhatsApp before dispatch.
When is my order confirmed?
An automated confirmation means we received the request. COD orders are approved for dispatch after successful customer verification.
Can I change or cancel an order?
Contact us immediately. Changes depend on stock and fulfilment status. Dispatched orders normally cannot be cancelled.
Shipping
Is shipping free?
Pakistan orders above PKR 5,000 after discounts receive free standard shipping. For orders up to and including PKR 5,000, standard shipping is PKR 250 per order. We currently deliver within Pakistan.
Do you ship internationally?
We currently deliver within Pakistan. Please contact support for any future international-delivery availability.
Returns and sizing
Can I return or exchange an item?
You can request a return within seven days of delivery, subject to eligibility. Items must be unused, with tags and original packaging. Items marked final sale, custom-made items and gift cards are excluded unless wrong, damaged or defective. Read the full returns and exchanges policy.
What if I receive a wrong or defective item?
Contact us promptly after receiving your order with your order number and clear photos or video. See our returns policy for the request process.
How do I choose a size?
Review the product’s measurements and our Size Guide. If between sizes, ask support before ordering.
Support
How can I contact Ayzal Collection?
Email support@ayzal.com or WhatsApp +92 323 7998732.
Can I order an out-of-stock item?
Yes, backorders are accepted. Dispatch can take longer; contact us for the current availability and estimated timing before ordering.
Related help
Find more help in our shipping policy, returns policy and shopping FAQs. You can also contact our team.
